We ask for the minimum
We collect only what is needed to coordinate your care — and no medical records at all just to start an enquiry.
Trust & safety
Your Trust. Our Promise. Care You Can Rely On.
Medical travel means sharing sensitive things — records, passports, visas, payments. Here is how the platform is built to protect them, in plain terms.
- We ask for the minimum
- We keep it private
- It stays yours
Our commitments
Three things you can hold us to
We keep it private
Your details never appear on this public site and are shared only with the people coordinating your specific case.
It stays yours
You control your information and your decisions throughout, and you can ask us about the data we hold.
How we protect your data
Privacy built into the platform
Not promises for later. This is how it works today.
Core principles
- Every rule below is already in the product
- If something is not built yet, this page does not claim it
- Where we depend on a hospital, we name the hospital
Built-in safeguards
Strict access rules
Every request and every record is authorized on the server. People see only what their role and your case allow — nothing is unlocked by hiding a button.
Private documents
Documents are never public. They are scanned, kept private, and reachable only through short-lived, single-purpose links — never a permanent URL.
Consent you control
You decide what you share and when, and you can withdraw consent. Personalization on this public site is off until you choose it, and stays in your browser.
Clear boundaries
Visa and travel status shown to you is informational only — never a decision by Tvarus. Sensitive actions are logged so there is an accountable record.
Institutional access, controlled
If you consent, your own country’s embassy can see a basic profile of your journey: its stage, your city, your treating hospital and your visa validity. It is read-only, never includes health information, and every view is recorded. You can withdraw consent at any time.
Our commitments
Four things this platform never does
- Your name, your condition and your documents never appear on this public site
- A hospital sees your case only after you send it to that hospital
- Visa and travel status shown to you is information, never a Tvarus decision
- An estimate is never presented to you as the hospital’s quotation
How hospitals join
How hospitals join the platform
Onboarding is a controlled, human process — never a self-serve sign-up.
- 01
Introduction
We talk with the hospital’s international patient desk to understand its specialties and capacity.
- 02
Review
The profile the hospital authors is reviewed before anything is published, and each stated fact carries its source.
- 03
Controlled activation
Going live is a reviewed operations step. A hospital cannot switch itself on.
- 04
Listed, never ranked
Published hospitals are listed, not scored — the platform does not recommend one over another.
Questions about how your information is handled?
Ask us directly, or read the answers we already publish.